Unlock User Account

  1. Navigate to Admin > User Accounts - OR - Go to a User Accounts module.
  3. Select the desired User Account and Click Edit (pencil icon)
  4. If the account is locked, Unmark  the check box if the locked field is marked or click Unlock Account
  5. If the password needs to be updated, enter the new password into the password and confirm password fields.

  6. Click update to finalize changes.