Many times a customer will reate a new account when they already have an existing account. This may be because they have forgotten their password, have changed their email address and can no longer get their password or some other reason. GamePlan evaluates all accounts daily and identifies accounts that are suspected to be duplicate. As normal maintenance you should review these accounts and combine duplicates. You may also receive a call from a customer and need to combine an account.
To review the accounts that you suspect to be duplicate or to combine a specific account is simple.