Issue a Refund and Return a Purchase:

To Issue a Refund and Return a Purchase:
This process will credit the customer and return an item or registration was previously purchased. This will remove a registration from a league and team and from the player record. This process may be reversed at a later time to reinstate the player. To issue a partial refund, see also: Issue a Credit Card Refund - Miscellaneous Transaction
  1. Log in as an Administrator.
  2. Select GamePlan in Control Panel.
  3. Select E-Commerce> View Orders and Payments.
  4. Enter Customer Name in Search For:
  5. Select the Customer
  6. Select the Order that this payment applies to.
  7. Select Transactions from the Menu at the bottom left of the screen.
  8. Select Return Items in this Order from the menu.
  9. Next Select the items and registrations you wish to return  This will start a wizard to walk you through the process.
  10. Select Issue a Refund by Credit Card and click Next.
  11. Select the appropriate credit card transaction to apply the refund to and select Next
  12. A refund summary is displayed. Click Next to complete the refund.