Correct a Double Payment on a Customer Order

Orders and Payments

How to Correct a Double Payment or Refund an Overpayment to a Customer Order

In this example, a payment was entered twice.
  1. Log in as an Administrator.
  2. Select Gameplan in Control Panel.
  3. Select E-Commerce> View Orders and Payments.
  4. Enter Customer Name in the Search For: data field that you have received payment from.
  5. Select the Customer
  6. Select the Order that the Final Payment applies to.
  7. Select Transactions from the menu.
  8. Select Apply Miscellaneous Transactions from the menu. Do not use Return Items in this Order
  9. Select Transaction Type to refund payment.
  10. Since this is an internal transaction, we will use Return Payment via Cash
  11. Enter Amount of Refund (overpayment to be corrected) along with a quick note then click Next
  12. Review the Transaction Details
  13. Select Complete Transaction
  14. Double Payment has been corrected in the Order. Note: Order status remains Paid in Reports
Article ID: 112, , Modified: January 25, 2017 at 3:33 PM

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