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Home
Knowledge Base
Correct a Double Payment on a Customer Order
Orders and Payments
How to Correct a Double Payment or Refund an Overpayment to a Customer Order
In this example, a payment was entered twice.
Log in as an
Administrator.
Select
Gameplan in Control Panel.
Select
E-Commerce> View Orders and Payments
.
Enter
Customer Name
in the Search For: data field that you have received payment from.
Select the
Customer
Select the
Order
that the Final Payment applies to.
Select
Transactions
from the menu.
Select
Apply Miscellaneous Transactions
from the menu.
Do not use Return Items in this Order
Select
Transaction Type
to refund payment.
Since this is an internal transaction, we will use
Return Payment via Cash
Enter
Amount of Refund
(overpayment to be corrected) along with a quick note then click
Next
Review the Transaction Details
Select
Complete Transaction
Double Payment has been corrected in the Order.
Note: Order status remains Paid in Reports
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